Terms & Conditions - Sunbeds at Water-Lou
RESPONSIBLE TANNING
We strictly adhere to the Sunbed Act (2010) and under 18’s are NOT permitted to purchase UV packages or minutes online and will NOT be permitted to use UV services in-store*.
Verified ID is required for proof of age in the salon before we allow you to use UV tanning equipment. Please don’t be offended if you are asked, this is for your safety. This would need to be photo ID in the form of a passport, driving license and include a date of birth.
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No person under 18 years of age are permitted to use the UV tanning equipment or enter tanning units or changing areas.
There can only be one person in a tanning room when the equipment is active.
You must leave a minimum of 24 hours between tanning session. You will be refused use of our UV tanning if there is less than 24 hours between sessions. The European Standard advises you do not exceed 60 sessions per year.
You must use eye protection when using the sunbeds to protect your eyes.
WHO CAN USE UV SUNBEDS?
If you are undergoing medical treatment or have photosensitive skin, you must consult a medical professional before using our equipment.
If you are pregnant, we will not permit the use of our UV tanning equipment.
If you have, or plan to have Botox or Dermal Fillers, we strongly advise speaking to a medical professional or your practitioner prior to using any UV tanning equipment.
Sunbed tanning systems should be treated with the same caution as normal sunlight. A tan should be built gradually, particularly if you have sensitive skin.
You must not use our tanning equipment if you have already been sunbathing in natural sunlight or had another sunbed that day (or plan to).
Never repeat tanning treatment if any signs of redness remain from previous sunbathing or tanning.
If you have an excessive number of moles (over 50) or have anyone in your immediate family who has had skin cancer you should seek medical advice before using UV Tanning equipment.
Do not use if you suffer from: ill effects from normal sunbathing, epilepsy, giddiness or fainting, headaches or migraine, heart condition, blood pressure, hypertension, prickly heat, cold sores, allergies, skin ulcers
Do not UV tan if you have had any of the following treatments in the last 24 hours; hot waxing, tattooing, bleaching, laser hair removal or electrolysis
By using our equipment, you acknowledge your understanding that using tanning services may result in skin ageing and potentially increase the risk associated with certain skin cancers.
Persons with sensitive skin or no existing tan should restrict their first few sunbed sessions to a maximum of six minutes. It is also advised that cosmetics, perfumes and deodorants should not be worn during treatment.
Alcohol consumption or use or illegal substances is not permitted before or during your session, if for any reason a member of our team feels you may be under the influence you may be turned away from your appointment.
ONLINE PURCHASES
The below terms and conditions in the section, are in relation to the purchase, attempted purchase and handling of minutes, packages and sessions. Terms used include ‘customer’ ‘customers’ (you, the user), ‘service provider’ (Water-Lou Salon) and ‘services’ (packages, minutes and sessions).
The customer (you, the user) will not attempt to purchase or utilise UV services if they are under the age of 18. Customers under the age of 18 are not permitted to purchase, attempt to purchase or attempt to utilise services relating to UV, the customer will also not be permitted to use any of the UV services within our salons.
The customer (you, the user) must be over 18 to use a sunbed. Persons under 18 years will not be allowed to use sunbeds at Water-Lou Salon. Accepted forms of ID must include a date of birth and are Passport or Driving Licence.
Packages can be purchased online. All packages have a 6-month expiry date from the date of purchase.
Packages cannot be shared between customers.
REFUND POLICY – ONLINE PURCHASES
Unfortunately, Water-Lou Salon is unable to offer refunds for Sunbed packages once purchased online.
We may also be able to pause packages in exceptional circumstances. You can only do this by contacting the salon directly via email at water-Lou@hotmail.com or phone 07717476963. Evidence of these circumstances may be requested and this provision is at the discretion of Water-Lou Salon. We reserve the right to refuse extension of packages.
DAMAGE/LOSS OF CLIENT PROPERTY
You must keep all property and belongings with you when visiting the salon. It is also the customers responsibility to check the room before leaving to ensure they take all their property with them. Please note that Water-Lou Salon cannot accept any responsibility whatsoever for any loss or damage to clients’ property whilst on the premises.
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CHANGES TO PERSONAL CIRCUMSTANCES
Clients are required to inform the Water-Lou Salon immediately of any change in circumstances that affect their eligibility to use the tanning equipment. This would include any changes to their medical history for example pregnancy, a change in medication or diagnosis of a new medical condition.
CHANGES TO CLIENTS ACCOUNTS
Please note that any changes to clients’ accounts can be made via the online My Account section. If you need any assistance with this, please speak to a member of our team in store.
APPOINTMENTS
We politely ask all clients to arrive at the salon at least 5 minutes prior to their appointment time. Due to the popularity of equipment, we are unable to hold your appointment if you do not arrive on time, priority will be granted to the next client in the queue/walk-in session. We will however endeavour to accommodate you in the next available slot or on alternative equipment.​​​​