Privacy Policy

Welcome to Water-Lou Salon's privacy policy. Your privacy is important to us.


It is Water-Lou Salon's responsibility to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

This privacy policy aims to give you information on how Water-Lou Salon collects and processes your personal data including any data you may provide through our websites or on the telephone or when you make a booking, sign up to our newsletter or access our services.

Our websites are not intended for children and we do not knowingly collect data relating to children.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We will only retain personal information for as long as necessary for the fulfilment of those purposes.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.  


Email address:

Postal address: 15A Waterloo Yard, King Street, Southwell, NG25 0EH

Telephone number: 07717476963



Your data is stored by Water-Lou Salon.


Our company is hosted on the platform. provides us with the online platform that allows us to promote our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


Your data is never passed on, sold or swapped for marketing purposes. 



We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

  • Contact Data includes billing address, email address and telephone numbers. ​

  • Health and well-being related data, such as patch testing results, allergies etc

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you       have purchased from us.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties   and your communication preferences.


Your data is only used in the following ways only. 

  • To contact you directly in regards to any bookings you have made via email or by telephone communications. 

  • To contact you directly in response to any enquiries you have contacted us via email or by telephone communications. 

  • To ensure the correct use of hair and beauty products are used during your treatments.

  • We may send marketing emails from time to time. You will only receive these if you gave us permission to do so in-store or if you gave us permission by signing up to our newsletter online. You can request to opt out of our marketing emails at any time. We will only send you emails in relation to your preferences. 



You have the right to request a copy of your personal data that is held by Water-Lou Salon at any time. This will be provided by email.



If you would like to update any of your personal data you can request that this is updated at any time by emailing us or via the contact form on our website.


If you would like Water-Lou Salon to erase your personal data you can do so by formally requesting this via email to There are a few exceptions around this;

  • You have a booking with us.

  • Data against previous bookings will be kept. This is purely for bookkeeping purposes. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Click here to learn more about the cookies used on our site. You can learn more about the use of cookies at:


We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. 



Water-Lou Salon may send marketing emails. This is only in regards to our services and news that relates to your preferences. 

  • Water-Lou Salon use an online platform to send marketing emails. This service is fully compliant with the 2018 GDPR regulations. 

  • You can update your direct marketing preferences at any time.

  • You can opt out of our marketing emails by; Clicking on the link in any email. By emailing us directly at


Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

Facebook Privacy Policy

Instagram Privacy Policy

Google Privacy Policy

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: